Terms and Conditions
General Terms and Cancellation Policy
CHECK-IN / CHECK-OUT
Check-in: 3-7 PM.
We do our best to make your rental available at the earliest and at 5 PM at the latest.
Check-out: 10 AM.
You have to leave the apartment at 10 AM at the latest on the day of departure.
Unless you have a written consent from Eric Schimmelschmidt or Carolin Espinal.
Please send over your estimated time of arrival. A luggage room is available on request upon arrival or on the day of your departure.
ADDITIONAL FEES:
ELECTRICITY FEE
Please kindly note that you will be charged for the electricity separately 0.25 USD per. Kwh, as stated in the description under 'host information'.
DAMAGE DEPOSIT:
A $500 USD damage deposit for the 1BD & 2BD apartments and $1000 USD for 3BD & 4BD apartments will be “pre-recorded” and not “charged” on your credit card. This amount will be released on the day after your departure, reduced by the “cleaning service” fee or any damage caused during your stay.
INVENTORY OF FIXTURES:
Upon arrival, an inventory is available in the rental; it should be checked. In case of dispute, please contact us immediately by email at ayana.luxury.homes@gmail.com. Without any dispute, the inventory will be deemed as compliant and accepted with no reservation.
BOOKING AND PAYMENT:
A 30% downpayment is required upon booking, and 50% balance is due one month before arrival at the latest. During holiday periods, the full amount will be paid to Ayana Luxury Homes upon booking. This amount is not refundable, not exchangeable and not editable. Cash payment: 50% downpayment upon booking by credit card or wire transfer; balance paid by cash upon arrival. For reservations done less than 30 days before arrival, the customer must pay 50% upon booking.
CANCELLATION POLICY
In case of cancellation, the downpayment will not be refunded. The amount will be kept by Ayana Luxury Homes. In case of modification, late cancellation - less than 3 days, or no show on arrival date - the total balance will be due 3 days after check-in date, who reserves the right to reallocate the rental immediately.
TOWELS AND LINEN:
Household linen is available: sheets, shower towels, table napkins and cloth. An extra service for household linen renewal can be ordered: $30 for 1BD & 2BD apartments and $50 for 3BD & 4BD apartments.
CLEANING:
When checking-out, we´ll take care of the cleaning.
NON SMOKING POLICY:
Smoking is strictly forbidden in common areas and within the apartments.
INTERNET/WI-FI:
Access to Internet/Wi-Fi is included and complimentary during your stay.
Pearl in the sea will not be liable for any interruption of service caused by the Internet provider or any other cause beyond its control. No refund and no discount will be granted in case of unavailability of the network access.
CANCELLATION CLAUSE:
The concerned apartments hereafter mentioned are exclusively used for vacation rental, as a temporary residence and for lessee’s use.
NON-PAYMENT:
In case of non-payment on the agreed due dates or in case one of the clauses is broken, and 5 working days after a reminder via registered letter with no response, this agreement will be immediately terminated and the lessor is entitled to keep the deposit as first damages, according to Costa Rican law.
HEATING/AIR CONDITIONING
Ayana Luxury Homes will not be liable for any dysfunction of air conditioning for any cause outside of its control. No refund or discount will be granted in case of unavailability during the stay.
LIABILITY:
All rentals are controlled and checked by Ayana Luxury Homes. The advertising descriptions are true to reality and written in good faith. For any complaint, the lessee commits to inform Ayana Luxury Homes by email within 48hr. The lessee also commits to collaborate with Pearl in the sea to try to solve the issue. Without any written communication and express consent from Ayana Luxury Homes, the lessee leaving the rental before the agreed check-out date will lose the right to get a refund for his full stay. Complaints notified after the check-out date will waive the lessee’s right to get a refund. Ayana Luxury Homes reserves the right to reallocate another rental with similar or higher characteristics. If the lessee refuses the transfer, Ayana Luxury Homes will refund the amounts already paid, but the lessee will not be entitled to any additional compensation.
MAINTENANCE:
If during the stay, the lessor needs to have someone operate following the lessee’s request (sent by email), like maintenance companies (blocked drains, broken domestic appliances, broken glass…) and if the lessor’s responsibility is cleared, those operations will be charged.
Key loss: $50 (lock and keys replacement).
RESPECT AND OTHERS:
The rental is strictly reserved for the lessee and his family.
DAMAGE DEPOSIT:
A $500 USD damage deposit for the 1BD & 2BD apartments and $1000 USD for 3BD & 4BD apartments will be “pre-recorded” and not “charged” on your credit card. This amount will be released on the day after your departure, reduced by the “cleaning service” fee or any damage caused during your stay.
INVENTORY OF FIXTURES:
Upon arrival, an inventory is available in the rental; it should be checked. In case of dispute, please contact us immediately by email at ayana.luxury.homes@gmail.com. Without any dispute, the inventory will be deemed as compliant and accepted with no reservation.
BOOKING AND PAYMENT:
A 30% downpayment is required upon booking, and 50% balance is due one month before arrival at the latest. During holiday periods, the full amount will be paid to Ayana Luxury Homes upon booking. This amount is not refundable, not exchangeable and not editable. Cash payment: 50% downpayment upon booking by credit card or wire transfer; balance paid by cash upon arrival. For reservations done less than 30 days before arrival, the customer must pay 50% upon booking.
CANCELLATION POLICY
In case of cancellation, the downpayment will not be refunded. The amount will be kept by Ayana Luxury Homes. In case of modification, late cancellation - less than 3 days, or no show on arrival date - the total balance will be due 3 days after check-in date, who reserves the right to reallocate the rental immediately.
TOWELS AND LINEN:
Household linen is available: sheets, shower towels, table napkins and cloth. An extra service for household linen renewal can be ordered: $30 for 1BD & 2BD apartments and $50 for 3BD & 4BD apartments.
CLEANING:
When checking-out, we´ll take care of the cleaning.
NON SMOKING POLICY:
Smoking is strictly forbidden in common areas and within the apartments.
INTERNET/WI-FI:
Access to Internet/Wi-Fi is included and complimentary during your stay.
Pearl in the sea will not be liable for any interruption of service caused by the Internet provider or any other cause beyond its control. No refund and no discount will be granted in case of unavailability of the network access.
CANCELLATION CLAUSE:
The concerned apartments hereafter mentioned are exclusively used for vacation rental, as a temporary residence and for lessee’s use.
NON-PAYMENT:
In case of non-payment on the agreed due dates or in case one of the clauses is broken, and 5 working days after a reminder via registered letter with no response, this agreement will be immediately terminated and the lessor is entitled to keep the deposit as first damages, according to Costa Rican law.
HEATING/AIR CONDITIONING
Ayana Luxury Homes will not be liable for any dysfunction of air conditioning for any cause outside of its control. No refund or discount will be granted in case of unavailability during the stay.
LIABILITY:
All rentals are controlled and checked by Ayana Luxury Homes. The advertising descriptions are true to reality and written in good faith. For any complaint, the lessee commits to inform Ayana Luxury Homes by email within 48hr. The lessee also commits to collaborate with Pearl in the sea to try to solve the issue. Without any written communication and express consent from Ayana Luxury Homes, the lessee leaving the rental before the agreed check-out date will lose the right to get a refund for his full stay. Complaints notified after the check-out date will waive the lessee’s right to get a refund. Ayana Luxury Homes reserves the right to reallocate another rental with similar or higher characteristics. If the lessee refuses the transfer, Ayana Luxury Homes will refund the amounts already paid, but the lessee will not be entitled to any additional compensation.
MAINTENANCE:
If during the stay, the lessor needs to have someone operate following the lessee’s request (sent by email), like maintenance companies (blocked drains, broken domestic appliances, broken glass…) and if the lessor’s responsibility is cleared, those operations will be charged.
Key loss: $50 (lock and keys replacement).
RESPECT AND OTHERS:
The rental is strictly reserved for the lessee and his family.